As a leading provider of language services, we can assist with all of your organization's language service needs. Our services cover over 350 languages and include:

  • Telephone Interpreting (Including multi-caller support)
  • On-Site Interpretation (Specialized interpreters by industry)
  • Conference Simultaneous Interpreting
  • Secure Video Remote Interpreting (VRI) (Android, iOS, Windows, Mac, and Linux clients available)
  • Document Translations (Interpretation Services)
Tutoring Services

Virtual / Work-From-Home

Let Us Help Your Company Get More Done

Customer Service Support, Tutoring And Professional  Translators & Interpreters For Businesses & Individuals

Instant Language & Customer Service is the leading provider of support with a solution that simplifies processes and improves customer experiences as well language services, providing assistance to businesses, organizations and individuals for translating, interpreting, tutoring and more. We cover over 350 languages and offer the highest quality on-site, over the phone, and remote interpreting and customer service support.

Become an ILCS Interactions Partner

You partner with ILCS and free up critical time to concentrate on your business. We deliver results with professionalism and efficiency while you do what you do best.

Partner with a Business Process Outsourcer that connects world-class remote workers with the nation's leading brands to deliver cost-effective, reliable, flexible, virtual customer experience solutions. We develop a customized plan to manage your workforce challenges using our cutting-edge customer service team and professional recruitment strategies. Tell us what problem we can solve...

  • Reduction in customer wait times.
  • Employee access challenges.
  • Talented candidates to support business initiates.
  • Healthcare Staffing Vacancies.
  • Workforce recruitment challenges.

Submit a Partner Request

Want to learn more about becoming an ILCS Interactions partner? Click the button below to get in touch with an ILCS representative.

Schedule an Appointment

Need A Job? What Are You Waiting For?

If you have been searching for the perfect job, your search ends here. We have several opportunities in your area that give you everything you need. It is a great chance to start your new career, earn extra income, and find a position tailored to your work-balance needs. It is easy to apply and get a job offer right away.

Join the Team today and enjoy the satisfaction of making customers happy!

We provide Virtual Customer Support opportunities to people who want to work remote. We are always seeking experienced customer service, call center, virtual support reps, administrative professionals interested in customer satisfaction & administrative working from home. If you like guiding and helping others find answers, then we could definitely use your help as a virtual support professional working from your home. This is a third party 1099 opportunity. It involves using your home computer and remotely answering inbound phone and/or video calls and live chats over the internet from your home office to assist individuals with customer related support questions as they have issues. Training and Certification start in a few weeks with a variety of times available during the day and evening that may fit your schedule. Other opportunities to service are also available to choose from based on your strengths and preferences.

As a heads up, these positions require a home office set-up. Certain client programs may have additional requirements above and beyond the ones listed in our job descriptions and tech specs document. These additional requirements are reviewed in the Opportunity Announcement for the client program you select. 

Technical Requirements

Our ILCS VIRTUAL SUPPORT ALL-IN-ONE Tech Doc includes the following technical requirements: details regarding the minimum requirements for PC/MAC, accessories, software and internet/phone service providers, lists the Dos and Don’ts for items such as headsets, security software and other equipment, ASD (Assigned Secure Desktop), an overview of a tool designed to temporarily convert a PC into a “servicing station”, VGS (Virtual Gateway System), overview of a call routing system that helps improve consistency and efficiency for client programs, detailed information about the PC Scan and Results.

Note: Service Partners and their agents servicing client programs that route calls through the VGS system will need to be able to dial long distance on their service lines (outside of the 786-area code) which may result in long distance charges.

Bulk or unlimited long-distance service plans are recommended and available from most carriers to avoid per-minute charges.

Interpreting Services

You may need interpreting services for multiple forums, including large conferences, informal meetings, legal proceedings, medical appointments, live interactions, and phone calls. Interpreters can substantially help participants who don't speak or understand the primary language. ILCS can provide in-person, video, or phone-based interpreters for your engagements to ensure a positive experience for your participants and a productive interaction for all.

Over-the-Phone Interpretation

ILCS LLC is our specialized remote interpreter group that provides over-the-phone interpretation (OPI) services, allowing you to overcome any language barrier within seconds. While many leading OPI companies use networks of overseas or at-home interpreters, the vast majority of calls that ILCS handles are routed to our US-based call centers in TEXAS. We can serve as your primary OPI workforce or flex to accommodate your workforce overflow.

Coupling our over-the-phone Interpretation service with other language services allows us to support your complete organization’s identity to ensure interactions with your brand are consistent regardless of the engagement.

Video Remote Interpretation (VRI)

With an advanced web-access video service, ILCS’s VIDEO REMOTE INTERPRETATION(VRI) SOLUTIONS enable voice, voice/video conference, and group collaboration sessions between client representatives, qualified language interpreters, and non-English-speaking customers or stakeholders.

ILCS’s VRI solutions are completely device-independent, and connections can be made virtually anywhere and on any device with an internet connection, including desktop and laptop computers, tablets, and smartphones.

Onsite interpreting stands as the most robust and effective method of interpretation. Onsite interpreting allows an interpreter to communicate not just the words spoken, but the body language, the tone and facial expressions, and the subtle nuances involved in all communication.

Consecutive Interpretation

Consecutive interpretation is commonly used in one-on-one or small group settings to help facilitate interactions between people in two or more languages. One party speaks and pauses while the interpreter speaks, waits for a response, and then interprets the response back to the original speaker. We also have the technology to provide consecutive interpretation remotely when in-person interactions aren't possible. Our interpreters are experts in conveying meaning in an efficient and professional way

Conference Service Interpretation

ILCS’s Conference Services group provides everything you need to make your global in-person or remote meetings successful including:

  • On-Site Interpretation Services, Which Could be Simultaneous, Consecutive, Whispered, or Escort/TRAVEL
  • Translation for Conference Materials, Including Presentations & Attendee Communications
  • On-Site Coordinators & Meeting Planners
  • Audio & Video Transcription

Simultaneous Interpretation

Simultaneous interpretation is generally used for large conferences and meetings, or in situations where two or more languages are required and the audience has mixed language requirements. Sometimes called UN-style interpretation, interpreters are isolated in booths and listen to the speaker through a headset. They speak the translation into a microphone, which is wirelessly transmitted to headsets worn by audience members.

Not every interpreter is capable of performing simultaneous conference interpretation—delivering this service requires highly trained and experienced interpreters as well as specialized equipment, which we can deliver. We also have the technology to support either on-site or remote simultaneous interpretation.

Escort & Travel Interpretation

We provide escort/travel interpretation for patients seeking medical care in another country, travelers to foreign countries, and hosts for people from another country. This more informal type of service can be provided to an individual or a small group of people, with the idea of making people, destinations, and cultures accessible to anyone. Escort interpretation can be used for tours, sightseeing, traveling delegations, and interviews, and to help international visitors.

Interpreting Services
Tutoring Services

Private Tutoring Services

Why Private Tutoring?

Private tutoring on a one-to-one basis is clearly the most productive way to learn. Private tutoring can be used to help your child catch up after temporarily falling behind, to learn a subject outside the school environment, to stretch your child further or give closer attention to the needs of your child than is possible in a classroom environment.

We feel home tutors and private tutors can offer a number of benefits for your child, including raising levels of school performance, but also helping a child to increase their confidence, enjoyment and motivation in a subject.

The extra focus and tailored attention of specialized one-to-one private tutoring can be the deciding factor that will make the difference in successful learning and good exam grades, ensuring that you or your child is able to gain the most benefit from their mainstream educational activities and fulfil their academic potential.

Document Translation Services

Connect your customers to your products and services through documentation in their language. Our thorough translation process, from project analysis to production and post-production, as well as our ISO certifications, ensure the highest level of accuracy. our translation management system, manages all the moving parts that make up the translation process, all while saving you as much as 50% in costs and project time.

Our specialized industry translation experts know your business inside out. By working only with specialists from your sector, you can rest assured that our solutions have been created for the unique challenges that your customers face. At ILCS, we’ve built our reputation of delivering high-quality content for a comprehensive range of global industries. Discover how we can help you.

Schedule an Appointment

Translation Services